NGO Seminar content
Introducing eBay and how is works
The internet revolution
Registering, buying and selling footprints
Recent Trust & Safety initiatives
Seller & buyer fraud
Spoof & Spam - examples & affects
Introducing PayPal and how it works
eBay investigation techniques
How to use eBay as an open source investigation tool i.e
Analysing listing, user ID's, bid history and feedback
Contacting eBay members
Search email address for eBay member association
Discover a member's real name & contact details without trading
Obtain a member's last 30 days trading history (seller, bidder or buyer)
Search for seller or item by postcode and filter results
Have eBay monitor the site for you 24/7 and email you hits
eBay reviews, guides and "About Me" pages
Making the most of the data obtained
Escalating cases to and working with Law Enforcement
eBay & PayPal Fraud Investigation Team overview
Working with eBay
Conducting convert investigation
Introducing the eCops Investigation Tool
Getting the most from VeRO
Rights Owner's Role v eBay's Role
Reporting listings efficiently & accurately
Using favourites search
Reporting repeat offenders
Creating an About Me page
Communicating with sellers
Responding to user inquiries
Obtaining Information about Sellers
Asking eBay to cooperate in criminal or civil actions
Investigating the internet
How to locate an Internet Address (IP)
Email addressing (understanding email headers etc)
How Google works
Basic Google search techniques
Other Google databases
Other search engines
Useful tools and techniques
Handling the evidence
Non Government Organisations
"We have extended our Law Enforcement training programme to share our knowledge & experience in effective eBay investigation with NGOs" John Needham Director of eCops Ltd.
eBay awareness and investigation techniques
Counterfeit trade accounts for 7% of global GDP and is now the fastest growing industry in the world. The cost of crime to UK commerce has been calculated at a massive 11% of turnover. The internet evolution continues to afford an ever expanding outlet for counterfeit and stolen goods.
||eBay has a global presence in 37 markets, has approaching 250 million registered users worldwide trading more than $1, 839 worth of goods every second. The UK eBay customer base is also growing exponentially and now exceeds one third of the adult population. With thousands of items being traded each day, eBay is having an increasing impact on the commercial investigator’s role.
With that in mind new and different methods must be deployed in the fight-back against brand abuse and other crime on the internet but the incredible speed of the internet evolution can leave investigators scrambling to catch up. Competency in internet and eBay investigations has become a prerequisite of the job. However commercial investigators have historically been denied the opportunity to undertake law enforcement style training so have been unable to realise their full potential. This is why, for the first time ever in the UK, eCops has made formalised specialist training available to commercial investigators.
Through our seminars, commercial investigators will learn from the experts how to conduct effective eBay investigations, essential internet techniques and practices for employing eBay’s help in reducing their company’s losses to a minimum. The effectiveness of those engaged in commercial or other investigative work can be enhanced by a good working knowledge of eBay and the internet’s potential bringing hitherto untapped benefits to practitioners and the organisations they represent.
How to get the most from VeRO
To help keep the site free of infringing items, eBay has created the Verified Rights Owner (VeRO) Programme and holders of intellectual property rights (such as a copyright, trademark or patent) are encouraged to participate.
We aim to inform and empower VeRO members to more effectively detect, report and investigate infringing items to eBay. We will reveal the techniques and procedures necessary to minimise the effects of brand abuse on eBay and divulge how to engage with eBay in civil or criminal actions against offenders.
These specialist seminars are not available from any other company and only we have the specialist expertise necessary to deliver them. Although currently only held in London, our seminars will role out across the UK throughout 2008.